
Total Square Footage
20,000+
Project Status
Completed
Project Overview
Project features a complex large-format tile installation on a concrete slab.
True Finishing overcame multiple challenges due to uneven surfaces to provide a stunning result. We also provided multiple flooring solutions for several different areas to the space, including polished concrete, carpet tile, moisture barrier treatments, all while ensuring durability for heavy use.
Services Completed

The Challenge
Uneven floors and varietal surface conditions.
Request for Service
The initial flooring challenge to overcome stemmed from some hesitation to proceed with the original tile selection due to manufacturer defects. The concrete slab in the museum had extensive curling, creating a wavy surface that would impede proper tile installation. Additionally, the project required a high level of finish in different spaces, from the museum to the office and banquet areas.

Stunning Results
After addressing the defective materials, the team shifted to a 2×4-foot black porcelain tile. To ensure a stable installation, we ground down the joints and flattened the slab. A crack isolation and moisture vapor barrier were applied for additional durability. Epoxy grout was used for its strength, while polished concrete and carpet tiles were expertly installed in the warehouse, offices, and banquet areas. The entire project spanned 3-4 months and resulted in a smooth, high-quality finish, seamlessly applied across all environments.

Floors that Shine
★★★★★
“Working with True was a game-changer for our project. Their attention to detail and expertise in floor prep and tile work truly set them apart. We couldn’t be happier with the results!”
Shelby American Collection Museum